Apple’s New ‘Shop with a Specialist over Video’ Service in India
Apple recently rolled out its new ‘Shop with a Specialist over Video’ service in India. This service allows customers to have a one-on-one video call with knowledgeable Apple Specialists. During these calls, customers can receive personalized buying recommendations, compare different product models, explore available purchase options, and gain a better understanding of various Apple devices. The service caters to users in India through the Apple Store, which is accessible on both iOS and Android devices.
Connecting Customers with Apple Specialists
In an official announcement, Apple mentioned that their Specialist over Video service offers customers the opportunity to connect with an Apple Store employee through a secure one-way video call. While the Apple Specialist appears on video, customers can communicate via an audio-only channel.
“Whether you live in a bustling city or a smaller town, Apple is dedicated to providing easy access to its exceptional products, services, and support,” stated Karen Rasmussen, Head of Retail Online at Apple.
Availability and Benefits in India
The service is accessible to Indian buyers from 10am to 7pm IST, Monday to Friday, on the Apple Store online platform. Users do not require an iOS device to utilize the Specialist over Video service as per the company’s guidelines.
During these video calls, customers can receive tailored advice, compare different product models, and get insights on available purchase options that align with their needs. This service is an extension of Apple’s existing personalized recommendations and buying advice available on their website and physical stores.
Expansion of Services
The Specialist over Video service supplements Apple’s efforts in providing enhanced shopping experiences. This new addition comes after the successful introduction of the Apple Store app in India earlier this year. Through this platform, users can shop for products, receive personalized recommendations, save favorite items, access information on retail programs, learn about device functionalities, and enjoy multiple delivery options.
Apple’s global initiatives, like ‘Today at Apple,’ further aim to empower users by offering opportunities to enhance their skills and knowledge.
This move showcases Apple’s commitment to broadening customer access to its products and services, ensuring that everyone can benefit from its innovative technology.
For more details, you can visit the official Apple Store website.
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